Frequently Asked Questions
	Installation, Operational and User Queries

 

If you do not find any answers to your questions here, please Contact Us.

   How do I uninstall your software suite?

Do the following:

1. Go to "Start - Control Panel" in Windows and open your control panel
2. Double click on the "Add or Remove Programs" icon on the control panel page
3. Move down on the installed program list to "SSuite Office..." and select it
4. A remove button will then be displayed
5. Click on the "Remove" button to uninstall the office suite.

Some users using Windows Vista SP2 may not find an uninstall listing in the "Add or Remove Programs" applet. This is due to the service pack removing vital information of installshield data and not registering the office suite or application installed.

To uninstall the software, do the following:

- Open the "Run..." dialog from the main start menu
- Enter the following word "msconfig" and click on the "OK" button
- On the bottom of the window displayed, click on the button labelled "Launch System Restore"
- Simply click on the "Next" button in the restore wizard window
- Now select a restore point on the calendar before you installed the office suite or application listed

Windows will now restore your computer and uninstall the software after the restart.

 

   Do you support Microsoft's new document formats - docx and xlsx?

No, we do not support Microsoft's document formats e.g. docx, and xlsx. We only support the rich text and plain text document formats {e.g. rtf, txt, and xls} as they do not need any special application or word processor to open. They are also multi-platform compatible. We also support the following Microsoft Word Document Format -- Word 97-2003 & 6.0/95 - RTF { *.doc }.

Microsoft's document formats are all exclusive proprietary formats that require a very expensive licence before any third-party developer may use them. Please click here for more information.

 

   How do I remove the "Dock", "Clock, and "Recent Documents" applications from my desktop on startup?

Follow these steps:

1. Go to "Start - All Programs - Startup" on the  main menu of Windows
2. All three applications will be listed inside the Startup folder
3. Delete the application shortcuts that you do not want.

This will prevent any of the three applications to run on system startup. Your desktop will now be back to normal.

 

   Does your software support Middle-Eastern languages like Hebrew, Arabic or Asian?

At this point in time it does not, but I am working to change that.{The Fifth Element now supports Middle-Eastern languages}

 

   I am running Windows 2000 and on startup I get an error message that says "Recycle Bin Query Failed", how do I fix this?

This is a very rare problem but a solution is available.

Please download a new desktop dock from the following link: Click Here to download.

After you have downloaded the file, simply unzip,copy, and paste it over the previous startup dock application in the office suite directory.

 

   When starting certain database programs or office applications on Vista or Windows 7, they either stall, freeze, or give an error and crashes. What is wrong?

The problem you are having is limited to the Vista and Windows 7 operating systems. Due to the amount of viruses and hacking in the past, Microsoft decided to limit access to all files and applications inside of Vista and Windows 7. 

Errors given by Windows:

• "Access violation at address 75C8D3FE in module kernel32.dll"
• "Application X has stopped working." 

To run a troublesome program:

• If the applications in question are either "EZInvoice" or "My Money", please see the next section for a solution 
• If you have installed one of our office suites onto Windows Vista or Windows 7, please uninstall them, they are no longer Vista / 7 compatible, please download our latest office suite called "SSuite Office - Excalibur", it is completely compatible with all Windows operating systems. Click here for more information.

 

   When creating a Table in Monobase, I get the following error message that says "Network initialization failed. File or directory does not exist. File C:\PDOXUSR.NET permission denied. Directory C:\"

The problem you are having is limited to the Vista/Windows 7 operating system. Due to the amount of viruses and hacking in the past, Microsoft decided to limit acces to all files inside of Vista. To run Monobase properly, you must go to "Monobase.exe" wherever you installed the program, right-click on the program and click on "Properties..." at the bottom of the popup menu, and go to the Compatibility tab and at the bottom, select the "Run this program as an administrator".

This will grant you access to the file "PDOXUSER.NET". This file is necessary to run all the database files.

 

   How do I make my own web-browser startup from the main dock?

Simply right-click on the "Dock" and select the "Custom Browser" option. This will enable any third-party web browser to startup on the "Dock".

If you wish to use the "Windows Media Player" from the "Dock", you may also just right-click and select the "Windows Media Player" option.

 

   Now that I have uninstalled SSuite Office, none of my emails will open. What do I need to do, to correct this problem?

Please try the following steps:

1. Open Windows Explorer
2. In the main menu go to "Tools|Folder Options..."
3. In the dialog box, select the tab called "File Types"
4. Move down until you reach the "EML" extension and select it
5. Click on the button labeled "Change..."
6. In the list select "Outlook Express" or what ever email application you were using before you installed SSuite Personal Office
7. If it is not listed there, click on the browse button to find your email application, "c:\Program Files\" or "c:\windows\" or "c:\windows\system32\" for Outlook Express.
8. Click OK until you are back to windows explorer.

The email extension should now be associated with your email application. Your email should now be in working order.

If all the above steps do not work and you are not using Outlook Express, simply reinstall your email application.

Please Note - My EZMail does not support web based e-mail accounts.

 

   When I open WordGraph, and try to start a new file, I get an error message that reads "License information for TVSSpell is invalid.". What can I do about this?

The error you received is from an ActiveX component that did not register on installation. ( The Spell Checker )

Simply uninstall the office suite and reinstall it, this should fix the problem( you may have to try once or twice ). It is a common error on XP SP2. Microsoft made some adjustments to their system paths and registration procedures in service pack 2.

If the above solution does not work, try the following:

1. Open the run dialog box on the main start menu of Windows
2. type the following command script into the edit box - "regsvr32 vspell32.ocx"
3. click the OK button

This should register the component. The applications using the spellchecker should run normaly now.

 

   When I open Accel, I get an error message that reads "TF1Book not Registered". What can I do about this?

The error you received is from an ActiveX component that did not register on installation. ( The Spreadsheet Canvas )

Simply uninstall the office suite and reinstall it, this should fix the problem( you may have to try once or twice ). It is a common error on XP SP2. Microsoft made some adjustments to their system paths and registration procedures in service pack 2.

If the above solution does not work, try the following:

1. Open the run dialog box on the main start menu of Windows
2. type the following command script into the edit box - "regsvr32 vcf132.ocx"
3. click the OK button

This should register the component. The applications using the spreadsheet canvas should run normaly now.

 

  Do I need to enable access on any ports when I use VOIP PC Phone on a LAN or if I 'm behind a firewall?

You need to allow access on ports 8500 (TCP/IP) and 6767 (UDP) to enable communications through a firewall or LAN.

  I am unable to open a spreadsheet document{*.vts} created in "The Fifth Element" or "Excalibur" in my Personal/Advanced/Galaxy Class office suite.

Please follow these steps to correct your problem:

1. Click here to download a new updated file common to all our office suites
2. Simply unzip the file, copy, and paste the contents into your Windows system folder:
   • C:\Windows\System\ - For Windows 95 / 98 / ME
   • C:\Windows\System32\ - For Windows 2000 / XP / Vista / 7

It is recommended that you download and install this file anyway, even if you do not have this problem. As previously mentioned, this is a newly updated file that is common to all our office suites. It will only be to your benefit to install this new updated file onto your system.

 

  When I try to run one of the following applications on Vista / Windows 7, I get an error message saying "Application X has stopped running". What is the problem?

- AddressBook Pro, EZInvoice, My Money, and Photo Gallery.

This problem is caused by Vista / Windows 7, which has not created a path inside the database engine called "BDE Administrator" listed in the control panel, when the application was installed.

To fix the problem, do the following:

1. Go to your control panel and open the "BDE Administrator" - {classic view}
2. Select the "Database" header to list all the databases
3. If your application is listed, make sure it's path is correctly shown on the righ-hand side
4. To change the path to the correct one, simply double-click on the path shown and find the database folder where you installed it.

Valid database names and paths:

• AddressBook  - C:\Program Files\SSuiteAddress\Data 
• EZInvoice        - C:\Program Files\SSuiteInvoice\Data
• MyMoney       - C:\Program Files\SSuiteMyMoney\Data
• PhotoGallery   - C:\Program Files\SSuiteGalley\Data

If your application is not listed, do the following:

1. Go to your control panel and open "BDE Administrator" - {classic view}
2. Select the "Database" header to list all the databases
3. Right-click on the open page, and select "New..." on the popup shortcut
4. On the displayed dialog box, simply select "OK" - {do not make any changes}
5. A new database alias will be created, name it according to the application that is not running - exactly as shown in the above list
6. Now that the alias has been created, on the right-hand side, find the correct database folder path where you installed it
7. Right-click again on the open page and select "Apply" on the popup shortcut
8. Close the "BDE Administrator".

Last but not least:

• Find the application executable or shortcut icon and right-click on it and click on "Properties..." - {at the bottom of the popup menu}
• Go to the Compatibility tab and change the following settings:
  • At the bottom, select the "Run this program as an administrator". This will grant you access to run the applications successfully.
  • Press on "Apply" and then press "OK". The database program should run now.

Your application should now run successfully.

 

  I want to move the dock to a different position, but there are no instructions on how to do this.

The dock was designed to stay on the bottom of the screen for best and optimal performance for all users. The dock cannot be moved.

 

  Everything on my screen is so small and difficult to see, but my screen resolution is correctly set to 1024x768. I am currently using "Galaxy Office" / "The Fifth Element" office suite.

This will happen if you have a 14"/15" screen. It is advised that you do not use a screen smaller than a 17"(CRT) or a screen with a native resolution less than 1024x768(CRT) / 1280x1024 (LCD). You may download one of our other office suites that do not need these high resolutions like the "Personal" and "Advance" office suites.

 

  I want to disable the hints / change settings on the Mac Dock for Windows in the Galaxy Class / 5th Element Office Suite.

Simply right click on the main taskbar of the Dock to view the popup menu, and then select the option you wish to change.

 

  Wave Player will not play my Ogg Vorbis music files.

SSuite Office does not contain or install codecs of music formats onto your system. It can only play files of which there are already codecs for on the system. You will need to click on this link to find an Ogg Vorbis codec. The codecs work only with Windows® Media Player.

We have created a media player to play all your favourite ogg vorbis music/audio files. It is called "Trinity", and can be found in "The Fifth Element" office suite. Our CD ripper application "Wave Ripper" can now also rip your cd's to ogg vorbis file format.

 

  The helpfiles will not open in Windows Vista or Windows 7. It displays a message that says it does not suppport "WinHlp32.exe" anymore.

The Windows Help program (WinHlp32.exe) is no longer included with Windows Vista or Windows 7. Users who want to view 32-bit .hlp files must download the program from the Microsoft Download Center, and then install it on their computers. All 3rd party software developers are prohibited from distributing this file with their software installation(s). You may also get your copy of this file from older versions of Windows {95/98/2000/XP), to install on your Windows Vista / 7 operating system.

The file "Winhlp32.exe" must be installed in the following directory: "C:\Windows", and the stub file, if available, must be installed in the "C:\Windows\System32" directory.

Click HERE to download the "WinHlp32.exe" file from Microsoft for Windows Vista or click HERE for Windows 7.

{ WinHlp32.exe - 640 KB in download size }

 

  The Volume button on the Media Player, The One CD Player, and the Wave Player does not work on my Windows Vista / 7.

This button will unfortunately not work, as Microsoft® has changed the procedure for this operation. Please use the little speaker icon on the bottom right-hand of your screen to change the volume. Each application has it's own volume control.

 

  I installed the Office Suite, but certain applications are giving errors on startup.

On opening certain software applications for the first time you will receive certain messages e.g. "File not Found" or "WebBrowser Error". Do not be alarmed, just press "OK" on these messages and continue normally. This is just the application initializing its data files for your first time use. These messages will not be displayed the next time you open the application.

 

  I get errors while installing your Office Suite / Windows displays a message that is saying to check that the installer is compatible with Windows.

This might happen when you have Windows XP Service Pack 2 installed on your PC. It is a well known fact that Windows XP Service Pack 2 is not very friendly towards applications when installing them. The only remedy is to uninstall and reinstall again until the application installs or runs without any problems. This might only have to be done once or twice. ( fingers crossed ) This problem is unfortunately out of our hands.

 

  The installation software is giving a message that it cannot install on my version of Windows.

SSuite Classic Office can only be installed on Windows 95/98/98SE/ME.

 

  I can't find the Dictionary that I need to use for the Spell Checker.

You need to go to your system directory to find the dictionaries e.g. "C:\Windows\System" or "C:\Windows\System32". The dictionaries have the following extension *.vtd.

 

  My documents, in WordGraph or WordFormat 2, look distorted in the Print Preview window after changing the "Print Quality" on my printer, using the "Printer Setup..." or "Print..." dialog box in the main menu.

This will happen if you have changed the print quality from "Draft" or "Economy" mode to a higher print quality mode while WordGraph or WordFormat 2 is currently running.

The Print Preview window does not re-initialize, or see the difference, when the mode changes to a higher quality setting, especially if changed to "High" or "Best" quality. If you wish to change the print quality of the printer to a higher setting for printing your documents, use the printer icon in the control panel before opening the wordprocessor.

Small, Time Saving Tip - You could also just ignore the distortion and continue with the printing. It is just the display inside the Print Preview window that is distorted, not the output of the document to the printer.

There is no fix for this little hiccup, it is a process work-around to get everything else working correctly inside the Print Preview display. So sorry for the inconvenience.